Privacy Policy

1. Information We Collect

When you create an account, place an order, or contact us, we may collect information that is necessary to provide our services.

• Your name
• Email address
• Phone number
• Delivery address
• Account login information
• Order and purchase information
• Payment transaction references and payment status

Payment card information is handled by our payment provider and is not stored directly by Shams Food Store.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Arrange delivery of purchased products
• Send order confirmations and status updates
• Process and verify payments
• Manage your customer account
• Respond to customer enquiries
• Maintain and improve our website
• Protect our website against fraud and abuse

3. Payment Information

Payments made through our website are processed through third-party payment providers. Payment information is transmitted directly to the relevant payment provider through their secure payment infrastructure.

We may receive information such as a transaction reference, payment status, amount paid, and currency so that we can verify and fulfil your order.

4. Order and Delivery Information

We retain information necessary to process your order and deliver your purchases. This may include your name, phone number, email address, delivery address, products purchased, order amount, and order status.

This information may also be used to communicate with you about your order.

5. Cookies

Our website uses cookies and similar technologies to provide essential website functionality and, where applicable, improve your browsing experience.

Essential cookies may be required for features such as authentication, security, shopping cart functionality, and maintaining your session.

For more information about the cookies we use, please see our Cookie Policy .

6. Information Sharing

We do not sell your personal information.

We may share information with trusted service providers where necessary to operate our business. These may include payment processors, email providers, hosting providers, and delivery or logistics providers.

These providers receive only the information reasonably necessary to perform their services.

7. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfil orders, maintain appropriate business records, resolve disputes, and comply with applicable legal obligations.

9. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain personal information.

To make a privacy-related request, please contact us using the contact details provided on our website.

10. Children's Privacy

Our services are not intended to be used by children without appropriate parental or guardian involvement. We do not knowingly collect personal information from children for purposes unrelated to providing our services.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, or legal requirements.

Any updated version will be published on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact Shams Food Store through the contact information provided on our website.